Exchange and Return Policy

The customer has the right to return the order within 3 days and replace the order within 10 days from the date of receiving the order
on condition :

• The product must be in its original condition and has not been used, with all the labels affixed to it unpeeled
• The customer bears the shipping costs in case of exchange and return
• In the event that the product matches the conditions of exchange and return, the shipping fee will be deducted from the amount of the returned products
• Free and discounted products cannot be returned
• You can exchange the discounted order within 3 days of receiving the order
• Products can be returned or exchanged through our branches
• Return/Exchange Fee Cost:

Replacement fee: 30 riyals
Return Fee: 30 riyals

Replacement + Return steps:
You can submit a replacement or refund request via WhatsApp that includes the following information:

• Subject Replacement / Refund
• invoice number
• customer name
• Reason for exchange/return
• Name of the product to be exchanged/returned
• If you choose to return the product, you must provide us with (bank name + IBAN number + account holder name)

Upon completion of the process, a bill of lading will be issued, which the customer must print and then communicate with the shipping company Aramex. If there are any inquiries, please contact us